Great customer service
Easy to use website
Quick checkout
A+ BBB rating
Nice return policy
Bradford Exchange is known for a wide selection of fine jewelry, handcrafted artisan collectibles, and unique holiday decor.
You may have seen the ads for Bradford Exchange collectibles in the Sunday newspaper.
At the last count, there were 490 Thomas Kinkade products and 313 Disney items. There are also over a thousand officially licensed sports collectibles for the sports nut in your life.
Make sure when you are buying a product to check if it is a subscription or not. Some products offered when bought will continue to charge your payment method each month. Subscription products are clearly marked with a “Subscription Plan” an “S” image or uses the phrase “Collection”
Below is the full review of BradfordExchange.com
BBB Rating
A+ Rating – BradfordExchange quickly and efficiently handles customer questions and complaints. You can read the full BBB rating at http://www.bbb.org/chicago/business-reviews/collectibles/bradford-exchange-ltd-the-in-niles-il-136
Shipping Rates/Policies/Returns
Bradford Exchange offers 3 shipping methods, Standard, Express, and 2-Day. Express gets to you within 6 business days at an additional shipping cost of $9.95 and 2-Day gets to you within 2 business days for an additional $21.95.
No additional shipping costs were listed on the site. Returns can be shipped back for free.
Payment Plans
For certain products, an installment payment plan is offered. No interest is charged and your payment method is deducted once a month. Your item is shipped when the first installment payment is made.
Customer Service
A test email was sent to the customer support team during business hours and a helpful courteous response was received within the day. A toll-free phone number is also listed on the Contact page.
Guarantees?
Bradford Exchange stands behind its products and offers a great return policy. You have up to 365 days to return select items.
FAQ? or Privacy Policy
A huge frequently asked questions page is available and should be able to answer any quick questions that you have.
A comprehensive privacy policy explains that any information you share with the site is properly secured.
Website Design
The website is well designed and easy to navigate, with a dark blue palette and subtle touches of light blue.
Categories of products are listed in an easy to read manner, with many subcategories that make finding items easier.
Checkout Process
Checking out is a very user-friendly process. Paypal Checkout is also available and you do not need to create an account before you checkout.
The checkout page uses standard HTTPS protection and is VeriSign secured. Visa, MasterCard, Discover, and American Express are accepted.
Overall
BradfordExchange.com offers a big selection of unique products and has a very user-friendly website design and checkout process. Not a fan of the automatic subscription for some products, but they are clearly labeled, and the large majority of products are subscription free.
